Frequently Asked Questions

What is the Jade Canopy box? 

The Jade Canopy box is simply the most awesome gardening-themed subscription box in the universe. (No, we're not biased...)

How does it work? 

Quite simply, you order a subscription, we gather the goods, we ship the goods to your door, and you open your box. How you open it is up to you, but we suggest using scissors or a knife to avoid cardboard cuts! 

As a note: The deadline for a month's subscription is the 15th of that month. Any orders placed on or after the 15th will receive the next month's subscription box. 

How are the products selected? 

We travel uphill through the snow both ways, a minimum of 5 miles, to find you the best gardening products available. No, not really, but we are very picky. We scavenge the lands, looking for unique delights to add to our treasure chest! We don't want the ordinary; we want the extraordinary. 

Can I purchase a subscription as a gift? 

Sure. Just click on the "Give as a Gift!" tab on the homepage at the top of our site. We make it easy for you to give a unique, incredibly thoughtful gift, which is great for when you have no idea what to get the person who already has everything. 

How are the boxes priced? 

We have a standard price - $35, which is charged each month for our subscription box. Our shipping charge is free! However, we also offer 3 & 6 month prepaid subscriptions for 10% off! 

How can I cancel?

Simply e-mail us at jadecanopybox@gmail.com and request to cancel OR log-in to your account and cancel from your dashboard. However, keep in mind that you may still have boxes in your queue that you've already paid for, but you will not be billed further.


Alas, really boring but essentially useful Terms of Service can be found below. We hate to do it, for we know your eyes will surely glaze over, but we want to provide you with the best information possible!


Terms, Conditions, & Privacy Policy 

By using, accessing, or purchasing from this website ("Site"), which is owned and operated by Jade Canopy, LLC (herein referred to as "Jade Canopy"), you acknowledge that you have read, understood, and agree to the following Terms of Service ("Terms" or "Agreement"). If, at any time, you do not agree to these Terms, please do not use this Site. Jade Canopy reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. 

Jade Canopy reserves the right to change these Terms of use at any time without notice. 

By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes. 

Use of the Website 

We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of any spokespersons found on the Site. We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and Jade Canopy has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Jade Canopy of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. You may receive emails regarding your account or promotions for special offers. 

Registration and Membership Monthly boxes for Jade Canopy subscriptions are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers. 

Cancellation 

You can cancel your membership anytime without charge by contacting Customer Support at jadecanopybox@gmail.com. Additionally, you may cancel your subscription from your account page. Simply log-in to your account using your email and password, and under “Your Subscriptions”, select cancel. You will receive a notification by email upon cancellation. You will not be billed further, however, you may still receive shipments if your subscription is pre-paid, meaning there are still boxes in your queue that you have already paid for and these are non-refundable.

Billing and Payments 

As a Member, you agree to the following benefits and Terms: You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the 5th of each month should not be expected to reflect on the subscription until the following shipping period. 

YOUR SUBSCRIPTION CONTRACT 

BY PURCHASING ANY SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. YOUR SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE PERIODS, AT THE THEN-CURRENT SUBSCRIPTION RATE. TO CANCEL YOUR SUBSCRIPTION AT ANY TIME, YOU MUST DO ONE OF THE FOLLOWING TO AVOID CHARGE: UPDATE YOUR USER ACCOUNT AT JADECANOPY.COM OR EMAIL SUPPORT AT JADECANOPYBOX@GMAIL.COM. ALL SUBSCRIPTIONS THAT ARE STARTED BETWEEN THE 15TH AND THE 5TH OF ANY GIVEN MONTH WILL AUTOMATICALLY HAVE THEIR RENEWAL DATE MOVED TO THE 15TH OF THE FOLLOWING SUBSCRIPTION PERIOD. IF YOU CANCEL, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION TERM. JADE CANOPY MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD IMMEDIATELY. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD. WE RESERVE THE RIGHT TO REVOKE YOUR SUBSCRIPTION AT ANY TIME. WE DO NOT ACCEPT RETURNS. ONCE PURCHASED, THE MEMBERSHIP AND THE CONTENTS OF THE BOX ARE NON-REFUNDABLE. MEMBERSHIP IS VOID WHERE PROHIBITED BY LAW. 

Product Information; Limitation on Quantities 

Excluding any content which may be submitted by Members, from third parties, or from reviewers from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available. 

Risk of Loss 

Any merchandise purchased from our Site will be shipped by a third party carrier (typically USPS). As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo in the email submission (sent to us at jadecanopybox@gmail.com). Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of customer support. 

Copyright 

The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Jade Canopy and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to Jade Canopy. Copyright, 2015 Jade Canopy. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate. 

Trademarks 

All trademarks, service marks, and trade names of Jade Canopy on the Site are trademarks or registered trademarks of Jade Canopy, or of their respective owners. User Generated Content: By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant Jade Canopy a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of Jade Canopy. You acknowledge and agree that you are solely responsible for all the user data that you make available through Jade Canopy. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant Jade Canopy the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or Jade Canopy use of your uploaded data (or any portion thereof) on, through or by the means of Jade Canopy will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation. 

Warranty Disclaimer 

Except as otherwise specifically provided, the site and the products offered on the site are provided on an "as is" and "as available" basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Jade Canopy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Jade Canopy does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. Jade Canopy does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you. 

Limitation of Liability 

Neither Jade Canopy nor any spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if Jade Canopy has been advised of the possibility of such damages. In no event will Jade Canopy liability to you exceed the amounts that you paid to Jade Canopy in connection with your Jade Canopy membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Jade Canopy shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Jade Canopy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jade Canopy shall immediately issue a credit to your credit card account in the amount of the charge. Jade Canopy has no liability for injury or damage caused by products within the box. Such liability is the sole responsibility of the product brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by Jade Canopy without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site. 

DISPUTE RESOLUTION 

EITHER YOU OR JADE CANOPY (THE "COMPANY") MAY, WITHOUT THE OTHER'S CONSENT, ELECT MANDATORY, BINDING ARBITRATION FOR ANY CLAIM, DISPUTE, PROCEEDING, OR CONTROVERSY BETWEEN YOU AND THE COMPANY NO MATTER WHAT THE LEGAL THEORY (CONTRACT, TORT, INTENTIONAL TORT, FRAUD, AGENCY, NEGLIGENCE, STATUTORY OR REGULATORY PROVISIONS, OR ANY OTHER SOURCES OF LAW) OR REMEDY SOUGHT (DAMAGES, INJUNCTION, FINES, PENALTIES, OR OTHERWISE) ("CLAIMS"). "CLAIMS" INCLUDE DISPUTES OVER THE APPLICATION, ENFORCEABILITY, OR INTERPRETATION OF THIS ARBITRATION PROVISION. ALTERNATIVELY, CLAIMS MAY BE BROUGHT IN SMALL CLAIMS COURT WHERE APPLICABLE. CLAIMS MUST BE BROUGHT IN YOUR AND THE COMPANY'S NAMES ONLY AND NOT ON ANY CLASS ACTION, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL BASIS. NO ARBITRATOR OR COURT WILL BE ABLE TO CONSOLIDATE MULTIPLE PARTIES CLAIMS OR AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY TO THE ACTION. YOU AGREE TO USE YOUR BEST EFFORTS NOT TO ALLOW ANY OTHER PERSON TO BRING ANY CLAIM OR SEEK ANY RECOVERY IN YOUR NAME. CLAIMS WILL BE GOVERNED BY THE LAW OF THE STATE OF KENTUCKY, EXCEPT THAT ALL CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE OR BE FOREVER BARRED. IF YOU BELIEVE YOU HAVE A CLAIM YOU MUST NOTIFY THE COMPANY (WITHIN ONE YEAR OF THE CLAIM ACCRUING) AT JADECANOPYBOX@GMAIL.COM. THE COMPANY MAY THEN OFFER TO SETTLE YOUR CLAIM. IF THE CLAIM IS NOT RESOLVED WITHIN THIRTY (30) DAYS OF YOUR NOTIFICATION YOU MAY THEN INVOKE ARBITRATION BY FILING A DEMAND FOR ARBITRATION WITH LEGALZOOM, WHICH SHALL BE GOVERNED BY LEGALZOOM ARBITRATION RULES & PROCEDURES. IN THE EVENT OF ARBITRATION THE COMPANY WILL REIMBURSE ALL ADMINISTRATIVE, FILING, AND ARBITRATOR COSTS FOR NON-FRIVOLOUS CLAIMS. (IF THE ARBITRATOR DETERMINES THE ARBITRATION IS FRIVOLOUS, THE ARBITRATOR MAY REQUIRE THE CLAIMANT TO PAY ALL SUCH COSTS). IF A CLAIM IS FOR $10,000 OR LESS, YOU MAY ELECT, SUBJECT TO THE CONSENT OF THE ARBITRATOR, WHETHER TO HAVE THE ARBITRATION CONDUCTED IN THE COUNTY IN WHICH YOU RESIDE, THE COUNTY IN WHICH YOU ARE BILLED, BY TELEPHONE, OR ONLY BY WRITTEN SUBMISSIONS. IN THE EVENT YOU RECEIVE AN ARBITRATION AWARD GREATER THAN THE COMPANY'S LAST SETTLEMENT OFFER THE COMPANY WILL PAY YOU EITHER YOUR AWARD, OR $250, WHICHEVER IS GREATER. HOWEVER, IF YOU RECEIVE AN AWARD LESS THAN OR EQUAL TO THE COMPANY'S LAST SETTLEMENT OFFER THE ARBITRATOR MAY CONSIDER THAT FACT IN DETERMINING WHETHER THE ARBITRATION WAS FRIVOLOUS. 

Taxes 

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable. International Use: We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. All pricing is in United State dollars. Any subscriptions under an incorrect plan will be canceled and any applicable charges refunded without notice to the subscriber. Jade Canopy is only shipping within the contiguous United States at this time. 

Notice 

Jade Canopy may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method. Use of Site: Use of the Site for any illegal or unauthorized purpose is strictly prohibited. 

Indemnification 

You agree to indemnify, defend, and hold harmless Jade Canopy, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account. Privacy  Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Third-Party Links: In an attempt to provide increased value to our visitors, Jade Canopy may link to sites operated by third parties. However, Jade Canopy has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Jade Canopy. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Jade Canopy seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work). 

Miscellaneous 

Your use of the Site is governed in all respects by the laws of the state of Kentucky, USA, without regard to choice of law provisions, except to the extent that federal law applies. These Terms evidence a transaction involving interstate commerce, and the United States Arbitration Act shall apply in all cases and govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any claims arising out of, relating to, or connected with these Terms or your use of the Site and Jade Canopy' services must be asserted individually in binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and the AAA Supplementary Procedures for Consumer-Related Disputes. The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. The Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these Terms including, but not limited to, any claim that all or any part of these Terms is void or voidable. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. There are only two exceptions to this arbitration agreement. First, if we reasonably believe that you have in any manner violated or threatened to violate our intellectual property rights, you agree that we would be irreparably harmed by such violation or use and that we may seek injunctive or other appropriate relief in any court of competent jurisdiction. Second, any claim of $500 or less may, at the option of the claiming party, be resolved in small claims court, if the claim and the parties are within the jurisdiction of the small claims court. By agreeing to these Terms, you hereby irrevocably waive any right you may have to a court trial (other than small claims court) or to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit, arbitration or other proceeding filed against us and/or related third parties. You acknowledge that this means that you may not have access to a court or jury. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises or is barred forever. Failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. 

Harassment 

At no time, in any way, shape, or form, are you allowed to send threatening or harassing email correspondence to any users, members, or to jadecanopybox@gmail.com. If this is found to be violated, your subscription will be immediately canceled and we reserve the right to sue for any and all improper slander. We reserve the right to cancel your subscription and terminate your account without notice. 

These Terms constitute the entire agreement between you and Jade Canopy with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. Jade Canopy may assign its rights and duties under this Agreement to any party at any time without notice to you.